Privacy Policy

Last Updated: July 7, 2023

We respect your privacy. Grand Welcome Holdings, Inc., and our affiliates and subsidiaries(which include Grand Welcome Franchising, LLC, Hawaiian Vacation Rentals, LLC, Grand Welcome IP, LLC, Grand Welcome Services, Inc. and Grand Welcome, LLC, and which are collectively referred to in this Privacy Policy as “Grand Welcome,” “we,” “us,” or “our”) have provided this Privacy Policy to describe how we collect, use, and disclose personal information through websites under our control that link to this Privacy Policy (our “Site” or “Sites”), as well as through our vacation rental property booking, management, and marketing services, as well as other portals, products, goods, services, events, and interactive features controlled by us(collectively, the “Services”). This Privacy Policy is expressly incorporated into our Terms of Use, which govern the use of our Sites and Services.

We are required by law to tell you what information we collect from you, why we collect it, how we use it, under what circumstances we may share it with third parties, how we protect that information, and how you may opt out of the sale of that information. As a preliminary matter, we handle all information you provide us with the utmost care. Your personal information will only be shared with members of our company who need to know this information in order for us to provide our Services to you. At times, we may need to disclose your personal information to third parties outside the company who may be assisting us with providing Services to you, as set forth in this Policy. If you have questions about this Privacy Policy, contact us at privacy@grandwelcome.com.

All references to “you,” “your” or “User” in this Privacy Policy means the person who registers for, access, or uses the Site or our Services, and includes all those who provide us with their personal information, including renters who book through our Site(s), and general visitors to the Sites(s), as well as our Franchisees. If you use or access our Site or Services on behalf of an entity or an individual, you represent and warrant that you have the authority to bind that entity or individual, and “you” and “your” refers to that entity or individual as well.

Please note that if you voluntarily provide your information in the course of interacting with our Site or otherwise using our Services, we will take that as your agreement to our collection, use, and disclosure of your information as set forth in this Privacy Policy.

This Privacy Policy does not apply to services provided by third parties with whom we work, including independent Grand Welcome franchisees who manage properties we market and online travel agencies who offer booking services for properties that we market or manage (“Third Party Services”). Although we may, as described in this Privacy Policy, receive your personal information from those parties as part of our Services, we are not responsible for their privacy practices. We encourage you to contact those parties to learn more about their handling of your personal information.

1. PERSONAL INFORMATION WE COLLECT

As described in more detail below, we collect personal information in three ways: (1) when you provide personal information to us directly, such as by listing or booking a rental property through our websites, (2) automatically when you use our websites, such as through cookies or web pixels, and (3) when third parties, including independent Grand Welcome franchisees and other business partners with whom you interact, provide your personal information to us.

A. Information You Provide Directly

When you book a rental property through the Services or sign up for information from us, we may collect the following information from you:

Contact information, such as first and last name, mailing address, phone number, and email address.
Payment information such as payment card numbers, expiration dates and security codes, financial account numbers, checks, and billing address.
Information about your booking, including your arrival and departure dates and the number of guests, including children, who will be accompanying you.
Proof-of-identity information necessary to prevent fraud, comply with applicable legal requirements, and comply with requirements of property owners or community associations, including driver’s license, passport, other government-issued identification, and any other information necessary to verify an individual’s identity or eligibility to stay in a particular property.
Travel and rental insurance information, including coverage amounts and costs.
Additional information necessary to book or stay at a particular property, including license plate and automobile information necessary to obtain parking permits, information about guests’ age for age-restricted properties, and any other information necessary to prevent fraud, comply with applicable legal requirements, and comply with requirements of property owners or community associations.

When you are a Franchisee, list a property through the website, or we otherwise provide property management or marketing services to you or your organization, we may collect the following:

Contact information, such as first and last name, mailing address, rental property address, phone number, and email address.
Owner account credentials, including your email address and password.
Financial and tax information, including financial account numbers, tax license numbers, tax or employer identification numbers, and other information necessary to make payments to you or collect payments from you, and comply with applicable legal and tax requirements associated with such payments.
Proof-of-identity information, such as social security numbers, driver’s licenses, passports, other government-issued identification, and any other information necessary to verify your identity.
Additional information necessary to provide our property management or marketing services, such as your utility account numbers for your rental property or proof of your ownership of such property.

We may also collect any other personal information that you choose to provide, including:

Any information you provide when you communicate with us, including by phone, text, email, webform, or other means of communication.
Social media information, such as social media handles, content, and other data shared with us through third-party features that you use on our Site and other service (such as apps, tools, payment services, widgets and plug-ins offered by social media services like Facebook, Twitter, Instagram, and LinkedIn) or posted on social media pages (such as our social media page or other pages accessible to us).
Any information you provide through to us through our websites or other online channels, such as when you sign up to receive our newsletter, submit reviews or comments about a rental property, or interact with us on social media.

B. Information We Collect Automatically through Our Online Services

We may automatically collect personal information from you when you use our websites or other online services, including:

Browser and device information, such as device identifiers like IP addresses or MAC addresses or other unique identifiers.
Your device characteristics and functionality (including operating system information, browser information, mobile network information, and hardware).
Referring and exit web pages and URLs.
Usage information including the time and date you visited our Site, the pages you visited and how long you viewed them, your searches, booking activity, links you click on, and other information about your interaction with our online services and other websites.
Information stored in web-based technologies like cookies, pixel tags, log files, or web beacons, including browser type, portions of the online services visited, time spent on the online services, pages visited, referring URLs, links you click on, and other traffic and usage data.
Information collected in connection with analytics technologies, such as Google Analytics and other similar technologies, that permit us to learn more about how visitors use our online services.
Information that indicates your precise location or approximate location, including IP addresses.
Your device location or other geolocation information, including the zip code, state, or country from which you accessed our Sites.

For more information, please see the “Our Use of Cookies and Other Technologies” section of this Policy.

C. Information We Receive from Third Parties

As described in more detail below, we may also receive your personal information from third parties, including our independent Grand Welcome franchisees and our business partners that offer booking services for properties we manage.

If you use a third party, such as another online travel agency or one of our Franchisees, to book a reservation for a property that we manage or market, we may receive your personal information from that third party. That information may include:

Contact information, such as first and last name, mailing address, rental property address, phone number, and email address.
Payment information such as payment card numbers, expiration dates and security codes, financial account numbers, checks, and billing address.
Proof-of-identity information necessary to prevent fraud, comply with applicable legal requirements, and comply with requirements of property owners or community associations, including driver’s license, passport, other government-issued identification, and any other information necessary to verify your identity or eligibility to stay in a particular property.
Additional information necessary to book or stay at a particular property, including license plate and automobile information necessary to obtain parking permits, information about guests’ age for age-restricted properties, and any other information necessary to prevent fraud, comply with applicable legal requirements, and comply with requirements of property owners or community associations.

If we provide booking or marketing services for a property that you or your organization own and that is managed by a third party, such as an independent Grand Welcome franchisee, we may receive certain of your personal information from that third party, including;

Contact information, such as first and last name, mailing address, rental property address, phone number, and email address.
Owner account credentials, including your email address and password.
Financial and tax information, including financial account numbers, tax license numbers, tax or employer identification numbers, and other information necessary to make payments to you or collect payments from you, and comply with applicable legal and tax requirements associated with such payments.
Proof-of-identity information, such as social security numbers, driver’s licenses, passports, other government-issued identification, and any other information necessary to verify an individual’s identity.
Additional information necessary to provide our property management or marketing services, such as your utility account numbers for your rental property or proof of your ownership of such property.

We may also receive personal information from third party service providers, including contractors, housekeepers, maintenance providers, and other service providers who provide services for rental properties we manage or market. The information we receive from such third party service providers may vary depending on the nature of the services and the personal information you provide in connection with those services, but may include:

Contact information, such as first and last name, mailing address, rental property address, phone number, and email address.
Additional information related to your rental property and your travel, products, and service preferences and history.

We may also receive personal information from other guests, such as family members or friends who include you as part of their reservation.

The Site may also include functionality that allows certain kinds of interactions between the Site and your account on a third-party website or application, including but not limited to reservations and/or other service providers, and their software and/or applications and social media. The use of this functionality may involve the third-party site providing information to us. For example, we may provide links on the Site to facilitate sending a communication from the Site or we may use third parties to facilitate emails or postings to social media (like a “Share” or “Forward” button). These third parties may retain any information used or provided in any such communications or activities and these third parties’ practices are not subject to our Privacy Policy. We may not control or have access to your communications through these third parties. Further, when you use third-party sites or services, you are using their services and not our services and they, not we, are responsible for their practices. You should read the applicable third-party privacy policies before using such third-party tools on our Site.

Finally, we may combine the information we collect from third parties with information that we have collected from you directly or through your use of the Services.

2. HOW WE USE YOUR PERSONAL INFORMATION

We collect, use, and disclose your personal information for purposes related to providing the Services. We may use the information we collect from you for the following purposes:

Responding to your inquiries.
Providing and operating the Services.
Verifying your identity and for fraud prevention.
Completing transactions and performing our contractual obligations.
Processing your payments and/or issuing payments or refunds to you.
For our internal business operations, such as evaluating and improving the effectiveness of our operations, including our services, websites, applications, and marketing efforts, conducting research and analysis, developing new services, and performing other internal business operations, including as described elsewhere in this Privacy Policy.
Updating or modify our websites, applications, or other online services.
Communicating with you about our Services, including by sending you marketing messages or electronic newsletters.
Storing information about user preferences, recognizing user activities associated with our services, and customizing user experiences.
Determining user locations in order to provide location-based services.
Obtaining your feedback and reviews regarding our Site, Services, or your customer experience.
To evaluate an actual or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including as part of bankruptcy, liquidation, or similar proceeding.
To debug, identify, or repair errors or effectuate similar functional enhancements in connection with our websites, applications, or other services.
To maintain the safety, security, and integrity of our websites, applications, other technology assets, and our business.
To protect against malicious, deceptive, fraudulent, or illegal activity, and participating in any prosecution or enforcement of laws or agreements meant to prevent or punish such activity.
Protecting the legal rights, property, safety, and security of our organizations, employees, customers and others.
To comply with applicable law, other legal requirements, and industry standards.
To enforce our policies, terms of use, or rights arising from contracts. and
For such purposes as are disclosed at the time we collect the information, including facilitating interactions with and purchases from our business partners, such as travel insurance providers, tour service operators, concierge services, and other partners making products or services available through the Services.

3. HOW WE SHARE YOUR PERSONAL INFORMATION

We may share personal information, including for the purposes described above:

With our business partners, including independent Grand Welcome Franchisees, third-party booking services, travel insurance providers, concierges, tour service providers, and property owners when you book a reservation for a property we market or manage or use our Services to market or manage a property you own.
With our affiliates.
With our contractors, service providers, and other third parties we use to support our organization or provide the Services, for example, payment processors, reservations providers, customer service providers, email marketing providers, or other service providers.
With government officials and entities responsible for relevant permits and tax payments.
To comply with applicable law or legal requirements.
To enforce our policies, terms of use, or rights arising from contracts.
To investigate or prevent unlawful activities or misuse of our Services.
To protect the legal rights, property, safety, and security of our organizations, employees, customers and others and to prevent fraud and other harm.
To a buyer or other successor or organization in the event of an actual or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including as part of bankruptcy, liquidation, or similar proceeding.
With such other parties, or for such other purposes, as you may authorize or direct at the time you submit the information.

We may aggregate, de-identify, and/or anonymize any information collected through the Site or Services such that such information is no longer linked to your personally identifiable information. We may use and share this aggregated and anonymized information (non-Personal Information) for any purpose, including without limitation, for research and marketing purposes, and may also share such data with our affiliates and third parties, including advertisers, promotional partners and others.

We do not “sell” your information to any third parties, as that term is defined under California or Nevada law. Please see the sections below entitled “Additional Information for California Residents” and “Additional Information for Nevada Residents” for more information.

4. THIRD PARTY WEBSITES AND SERVICES

Our websites and online services may include links to applications, websites, information, and other services provided by third parties, including links to tour operators and other concierge services. We are not responsible for the privacy practices of those third parties. We encourage you to contact those parties to learn more about their privacy practices.

5. OUR USE OF COOKIES AND OTHER TECHNOLOGIES

Our websites use cookies. A cookie is a data file that is placed by a website operator on your device when you visit a web site. A cookie can be a “persistent” or “session” cookie. A “persistent” cookie will remain for a period of time set for that cookie or until you delete the cookie, depending on your browser settings. While all persistent cookies have an expiration date written into their code, their durations can vary. A “session-based” cookie is allocated only for the duration of your visit to our website and automatically expires or erases when you close down your browser. First-party cookies (those we place, for example, in this case, on https://www.grandwelcome.com/) and third-party cookies (those placed by other parties with whom we work) may be placed on your computer when you visit our websites to improve the user experience, including by allowing the websites to remember you and your preferences as you browse through different pages and to allow us to perform website analytics.

You can set your web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie and what server your data is being returned to. You then can accept or reject the cookie. Additionally, you can set your browser to refuse all cookies or accept only cookies returned to the originating servers. If you choose to limit or disable cookies, you may still use our websites, but your ability to use some features or areas of our websites may be limited. However, you can allow cookies from specific websites by making them ‘trusted websites’ in your web browser. You may opt in or out of cookies on our Site at any time, except strictly necessary cookies (these are used to help our website work efficiently). You may click here to pull up our Cookie Preferences page.

We may also use Google Analytics on our Site. For more information about how Google Analytics uses and processes data, please visit https://www.google.com/policies/privacy/partners/. You may opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

If you don’t wish to accept cookies from one of our emails, you can choose not to download any images or click on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies, whether included on websites or in emails. Depending on your email or browser settings, cookies in an email may sometimes be automatically accepted (for example, when you’ve added an email address to your address book or safe senders list). For more information, refer to your email browser or device instructions.

Other Tracking Technologies

In addition to cookies, we may use other methods and technologies to store or collect information about you (“Tracking Technologies”). A few of the Tracking Technologies used on the Site, include, but are not limited to, the following (as well as future-developed tracking technology or methods that are not listed here):

Web Beacons. Certain sections of our Site and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). A Web Beacon may be invisible to you.
Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Site, such as the links you click on.
ETag, or entity tag. An Etag or entity tag is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL.
Browser Fingerprinting. Collection and analysis of information from your Device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification.
Recognition Technologies. Technologies, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user).

We may use Cookies and Tracking Technologies for a variety of purposes, including:

To allow you to use and access the Site, including for the prevention of fraudulent activity and improved security functionality.
To collect information about your browsing activity.
To facilitate navigation, display data more effectively, collect statistical data, personalize your experience while using the Site and recognize your computer to assist your use of the Site.
To assess the performance of the Site or our Services, including as part of our analytic practices or otherwise to improve the design and functionality, content, products or services offered through the Site.
To offer you enhanced functionality when accessing the Site or our Services, including identifying you when you sign into our Site or keeping track of your specified preferences or to track your online activities over time and across third-party sites.
To deliver content relevant to your interests on our Sites and third party sites based on how you interact with our content or the Site.

If you want more information on controlling and deleting cookies, head to aboutcookies.org or allaboutcookies.org (please note: these links are not operated by us, and may open a new window or browser tab). If you want to opt-out of cookies across different advertising networks, the Network Advertising Initiative website – www.networkadvertising.org– has more information and guidance.

If you have questions about our use of Cookies or Tracking Technologies, you may contact us at privacy@grandwelcome.com.

6. YOUR CHOICES

You may choose not to provide personal information to us. However, not providing that information may restrict the ability to use the Services. For example, we may not be able to book your reservation or list or market your property.

We prefer to keep your personal information accurate and up to date. If you would like to change or update your contact information, please use the settings within your login or contact us at privacy@grandwelcome.com.

You can also restrict the information that our websites and online services collect automatically by configuring the settings of your device’s browser or operating system or by disabling cookies, but doing so may prevent you from using the functionality of the relevant website, application, or online service. Please review the section above on Our Use of Cookies and Other Technologies for more information.

You may opt out of certain marketing communications from us by clicking the unsubscribe link or following other opt out instructions provided in those communications. Exercising this opt out will not opt you out of other communications provided as part of delivering the Services.

Please note we may not be always able to offer choices or control over the personal information we receive from independent Grand Welcome franchisees or other business partners. We are not responsible for the privacy practices of those parties. We encourage you to contact those parties to learn more about any choices they may offer you with regard to your personal information.

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy from time to time. We will make any such updates publicly available for review on our website and will indicate the date as of which the Privacy Policy was last updated. Changes to our Privacy Policy will become effective on the date posted. If you continue to use our Site or the Services after the effective date of a policy, you are agreeing to those updated terms.

8. VISITORS TO THE SITE OUTSIDE OF THE UNITED STATES

If you are visiting the Site from a location outside of the U.S., your connection will be through and to servers located in the U.S. All information you receive from the Site will be created on servers located in the U.S., and all information you provide will be maintained on web servers and systems located within the U.S. The data protection laws in the United States may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the Site or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information in the United States and in other countries, as set forth in this Privacy Policy.

9. DO NOT TRACK DISCLOSURES

Do Not Track (“DNT”) is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing to stop tracking your activity. Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser do not track signals), but there is no universally agreed upon standard for what a company should do when it detects a DNT signal. Currently, we do not monitor or take any action with respect to these signals or other mechanisms. You can learn more about Do Not Track at www.allaboutdnt.com.

10. CHILDREN’S PRIVACY

Grand Welcome recognizes the importance of children’s safety and privacy. Our Site(s) are not designed to attract children and are not intended for use by any children under the age of 16. We do not request, or knowingly collect, any personally identifiable information from children under the age of 16. If you are the parent or guardian of a child under 16 who has provided her or his information to us, please contact us at privacy@grandwelcome.com to request the deletion of that information.

11. HOW TO CONTACT US

If you have any questions about this Privacy Policy or would like to exercise any applicable rights under this privacy policy, please contact us at:

Grand Welcome

923 Incline Way #38

Incline Village, NV 89451

privacy@grandwelcome.com

Toll-Free: 888-780-4809

Please include your name, contact information, and the nature of your request so that we can respond appropriately and promptly to your communication.